COMPUTER SUPPORT · ON SITE
Get help with a specific problem at your own workplace
If email, Windows or a printer interrupts your day, an on-site check can consider the whole setup. Meroth IT-Service supports private customers and small businesses in Frankfurt by appointment.
What needs to be done?
01
Windows and applications
Error messages, settings and software are investigated around the function you need to use.
02
Email and printers
Accounts, drivers and connections can be checked with your actual equipment.
03
Setup and files
A new device or accessible data transfer can be planned around a defined source, destination and backup.
Personal technical responsibility for your task
With more than 20 years of IT experience, Meroth IT-Service combines technical assessment with practical work at your location in Frankfurt. You discuss the task with the person who carries it out.
At home and in your home office
Meroth IT-Service works with the equipment you actually use and explains relevant settings and changes in plain language.
For self-employed professionals and small teams
The task, affected users and access requirements are agreed with your responsible contact. Work is provided as needed, with a clear explanation of the result and next steps.
Hardware advice is based on your requirements; Meroth IT-Service does not retail its own stock of computers. The scope, current rates and any additional work are discussed openly.
Prepare for a focused appointment
- Device, application and error message
- Address of the appointment
- Suitable times and callback number
A clear plan for your appointment
01
Describe the situation
Device model, symptoms, recent changes and your intended result give the appointment a clear focus.
02
Agree on the work
Suitability, access requirements and the likely scope are clarified before the work begins. Extra work is discussed.
03
Check the result
The agreed functions are checked with you. Remaining issues and sensible next steps are explained.
Questions before booking
Useful information for your request
A screenshot and a short description are usually more useful than a guessed diagnosis. Please leave passwords, PINs and recovery keys out of your message. If Meroth IT-Service is with a customer, you can request a callback.
How is the work billed?
The current rates for private and business use, billing units and travel conditions are listed on the prices page (German). Time depends on the task and preparation. Any additional work is discussed.
Could the issue be handled remotely?
Suitable tasks on a running Windows 11 PC may qualify for the separate remote service with a preliminary check (German). Hardware and physical network issues usually need an on-site visit. Remote and on-site services have separate terms.
Who will carry out the work?
Meroth IT-Service personally handles the agreed on-site assignment. You discuss the task, findings and next steps directly with the specialist doing the work.
Further information
Describe your computer or IT task
Tell Meroth IT-Service which device or application is affected, what happens and where in Frankfurt the appointment would take place. Please keep passwords and recovery keys out of your message.
Prices and billing (German) · Contact and callback