PC HELP · FIRST STEPS
Personal PC support when your computer lets you down
Meroth IT-Service brings more than 20 years of IT experience to your computer problem in Frankfurt. He investigates the symptoms at your location and agrees the next steps with you, taking account of your files and the functions you need.
What needs to be done?
01
Startup problems
Note whether power is present, a manufacturer logo appears or Windows starts before the failure. Avoid repeated recovery attempts when important data is not backed up.
02
Application problems
Record the application name and exact error. Mention any recent installation, update or account change.
03
Connection problems
State whether only one computer or several devices are affected. This helps distinguish a device issue from a network or provider problem.
Personal technical responsibility for your task
With more than 20 years of IT experience, Meroth IT-Service combines technical assessment with practical work at your location in Frankfurt. You discuss the task with the person who carries it out.
At home and in your home office
Meroth IT-Service works with the equipment you actually use and explains relevant settings and changes in plain language.
For self-employed professionals and small teams
The task, affected users and access requirements are agreed with your responsible contact. Work is provided as needed, with a clear explanation of the result and next steps.
Hardware advice is based on your requirements; Meroth IT-Service does not retail its own stock of computers. The scope, current rates and any additional work are discussed openly.
Prepare for a focused appointment
- Computer model and exact symptoms
- When the issue started
- Changes and existing backup
A clear plan for your appointment
01
Describe the situation
Device model, symptoms, recent changes and your intended result give the appointment a clear focus.
02
Agree on the work
Suitability, access requirements and the likely scope are clarified before the work begins. Extra work is discussed.
03
Check the result
The agreed functions are checked with you. Remaining issues and sensible next steps are explained.
Questions before booking
Do not reset before checking your data
A reset, format or repair tool can change the original situation. If files are important and unbacked-up, the first task is to decide how to protect them. Severely damaged storage needs a specialist.
How is the work billed?
The current rates for private and business use, billing units and travel conditions are listed on the prices page (German). Time depends on the task and preparation. Any additional work is discussed.
Could the issue be handled remotely?
Suitable tasks on a running Windows 11 PC may qualify for the separate remote service with a preliminary check (German). Hardware and physical network issues usually need an on-site visit. Remote and on-site services have separate terms.
Who will carry out the work?
Meroth IT-Service personally handles the agreed on-site assignment. You discuss the task, findings and next steps directly with the specialist doing the work.
Further information
Describe your computer or IT task
Tell Meroth IT-Service which device or application is affected, what happens and where in Frankfurt the appointment would take place. Please keep passwords and recovery keys out of your message.