FIBRE INTERNET · LOCAL EQUIPMENT
Connect the activated fibre service to your everyday devices
A fibre connection alone does not configure the router, Wi-Fi or phones. Meroth IT-Service helps customers in Frankfurt understand the handover and set up suitable equipment in their home or small office.
What needs to be done?
01
Check the handover
The fibre outlet, optical network terminal and router perform different roles. Activation and provider requirements are clarified first.
02
Set up the router
The router model, connection details and telephone settings need to match the provider’s requirements.
03
Test the local network
A wired connection helps distinguish a Wi-Fi issue from the internet connection itself. Devices and existing cabling are included in the check.
Follow the connection through to your equipment
With more than 20 years of IT experience, Meroth IT-Service combines technical assessment with practical work at your location in Frankfurt. You discuss the task with the person who carries it out.
At home
Router, computer, Wi-Fi and telephone settings are considered together. Local configuration problems can be distinguished from evidence of a connection fault.
At work
Required printers, shared files, phones and workstations inform the investigation. Findings and affected functions provide a useful basis for agreeing the next action.
Hardware advice is based on your requirements; Meroth IT-Service does not retail its own stock of computers. The scope, current rates and any additional work are discussed openly.
Prepare for a focused appointment
- Provider and activation status
- ONT and router model
- Cabling and status messages
A clear plan for your appointment
01
Describe the situation
Device model, symptoms, recent changes and your intended result give the appointment a clear focus.
02
Agree on the work
Suitability, access requirements and the likely scope are clarified before the work begins. Extra work is discussed.
03
Check the result
The agreed functions are checked with you. Remaining issues and sensible next steps are explained.
Questions before booking
Provider and local service have different roles
Building work, fibre installation, splicing and repairs to the provider network are outside this service. Local settings cannot increase an internet line beyond its technical limits.
How is the work billed?
The current rates for private and business use, billing units and travel conditions are listed on the prices page (German). Time depends on the task and preparation. Any additional work is discussed.
Could the issue be handled remotely?
Suitable tasks on a running Windows 11 PC may qualify for the separate remote service with a preliminary check (German). Hardware and physical network issues usually need an on-site visit. Remote and on-site services have separate terms.
Who will carry out the work?
Meroth IT-Service personally handles the agreed on-site assignment. You discuss the task, findings and next steps directly with the specialist doing the work.
Further information
Describe your computer or IT task
Tell Meroth IT-Service which device or application is affected, what happens and where in Frankfurt the appointment would take place. Please keep passwords and recovery keys out of your message.
Prices and billing (German) · Contact and callback