FREQUENTLY ASKED QUESTIONS
Know what to expect before booking
These answers explain how Meroth IT-Service works with private customers and small organisations in Frankfurt, including preparation, repair limits and appointment arrangements.
Personal technical responsibility for your task
With more than 20 years of IT experience, Meroth IT-Service combines technical assessment with practical work at your location in Frankfurt. You discuss the task with the person who carries it out.
At home and in your home office
Meroth IT-Service works with the equipment you actually use and explains relevant settings and changes in plain language.
For self-employed professionals and small teams
The task, affected users and access requirements are agreed with your responsible contact. Work is provided as needed, with a clear explanation of the result and next steps.
Hardware advice is based on your requirements; Meroth IT-Service does not retail its own stock of computers. The scope, current rates and any additional work are discussed openly.
What IT services do you offer?
Defined tasks around Windows computers, applications, email, printers, accessible data transfers and manageable networks. Small businesses can also discuss Microsoft 365 and clearly scoped implementation work. Service overview (German) gives the detailed boundaries.
Are you tied to a particular computer brand?
Advice starts with the task and the compatibility of the equipment. Exact device models, application requirements and licences are checked before recommending a change. Hardware is purchased from the retailer you choose.
Do you guarantee a response time?
There is no general guaranteed response time or 24/7 availability. Appointments depend on the task and capacity. If Meroth IT-Service is with a customer, leave a callback request rather than assuming immediate telephone availability.
Can support take place at my address?
Yes, suitable work is carried out at the agreed address in Frankfurt. Include the district, street, building access details and any affected users when preparing the appointment.
What can be repaired on site?
Windows, drivers, configuration and suitable replaceable components can be assessed. The task may also involve connecting printers, displays and networks or securing accessible files.
Do you repair displays or physically damaged storage?
Display, case, hinge, charging-port and circuit-board repairs require a specialist workshop. Severely damaged drives, memory chips and complex data-recovery work require a specialist laboratory. No recovery outcome is guaranteed.
Is an older computer still worth repairing?
Its condition, supported operating system, applications and likely costs need to be considered together. Upgrading parts is useful only when it fits the device and intended use.
How can I prepare?
Have the devices, power supplies, error messages, backup information and required licences available. Prepare necessary access for the appointment, but do not email passwords or recovery keys. A person authorised to make decisions should be present.
What are the service hours?
Monday to Friday: 09:00–21:00. Saturday and Sunday: 10:00–18:00. These are service hours, not a promise of an immediately available appointment. Contact: 069 / 170 776 877.
Where can I find prices and remote support?
See on-site prices and billing (German) for current terms. The separate Windows 11 remote service (German) has its own preliminary check, booking process and prices.
Describe your computer or IT task
Tell Meroth IT-Service which device or application is affected, what happens and where in Frankfurt the appointment would take place. Please keep passwords and recovery keys out of your message.