Frequently Asked Questions

I offer a broad range of IT services for both private and business clients in Frankfurt am Main. This includes user support, troubleshooting, software and hardware installation, implementation of cloud solutions like Microsoft 365 including Azure AD and Intune, network and Wi-Fi setup, configuration of telephone systems and extensions, data backup and recovery, and malware removal. Furthermore, I offer expertise in supporting Apple products.

What I offer:
✓ Fast, professional, and transparent solutions for your personal and business IT needs (see all services here) for both new and existing devices, including free service documentation.
✓ On-site service throughout Frankfurt/M. – no need to dismantle or transport your devices. No storefront!
✓ Flexible appointment scheduling and a free initial phone consultation for your inquiry.
✓ Setup/configuration of your new device purchased from (online) retailers (including Apple products).
✓ Available on weekends and outside regular business hours in case of emergencies.
✓ Required hardware (e.g., hard drives, hubs) provided at cost – you only pay for the service.

What I do not offer:
✗ Free phone troubleshooting or free phone or written solutions to your issues.
✗ Remote support for private clients or inexperienced users.
✗ Maintenance or upgrades of devices running Windows 8.1 and older or macOS 11 Big Sur and older.
✗ Setup of self-assembled or previously purchased computer parts (processor, RAM, power supply, graphics card).
✗ Microsoldering and/or repairs of broken displays, water damage, built-in keyboards, or broken casings and hinges.

I work independently of specific brands and can support private and small business clients in Frankfurt am Main with a wide range of IT solutions and products, including Apple products. Business clients can also purchase licenses for Microsoft products such as Microsoft 365, Office 365, Teams, or Hosted Exchange through me if needed.

Since I do not sell devices myself, I can offer you impartial advice based on your needs—a true „win-win“ situation! You benefit from unbeatable prices and flexible return policies offered by regular (online) retailers, and I avoid the risks of inventory. This allows me to focus on what I do best: solving your problems!

If you require specific hardware, I can also source it from professional IT wholesalers upon request.

I place a high priority on a quick response time for my clients in Frankfurt am Main. Typically, I respond to inquiries within a few minutes to a few hours. If I am currently in a client meeting, you can leave a message on my voicemail, and I will return your call promptly.

Please note that the appointment time confirmed with you is an estimate. Actual arrival time may vary by +/- 1 hour, and you will be informed of any significant changes.

Of course! I am a mobile IT service provider and will come directly to you if you live or operate a business in Frankfurt am Main. Experience shows that the majority of issues that clients assume require a „workshop“ can often be solved with just a keyboard and mouse—no screwdriver required! Another advantage: You avoid the hassle of setting up, dismantling, and transporting your device. Additionally, an on-site visit allows me to identify any other potential issues or optimization opportunities you may not have considered.

With years of IT experience, I can resolve a wide range of issues for private and small business clients quickly and effectively. You can find all offered services on the „Services“ page.

This includes resolving operating system and software issues, error messages, network issues (modem/router, Wi-Fi access points, etc.), common application problems—and also for specialized software (e.g., POS solutions such as cash register software with receipt printing, cash drawers for gastronomy and small retail, migration of legacy accounting software, including dBase databases, virtualization of MS-DOS applications with printer control, etc.), malware removal, and setting up communication applications, replacement or expansion of hardware components (RAM, HDD to SSD upgrades including clone creation).

I offer on-site services only in Frankfurt am Main and, for organizational reasons, do not operate a storefront or staffed repair drop-off location.

No. I do not offer display repairs (e.g. for laptops, tablets, or smartphones). I also do not repair broken plastic casings or physical hard drive damage (e.g., from drops). Specialized data recovery labs can handle these cases by opening your hard drive in a dust-free cleanroom environment to restore functionality, if possible.

„But it’s still good.“

I often receive inquiries about repairing devices that are sometimes over 10 years old. „Don’t throw everything away right away“ is, in my opinion, a commendable attitude.

Professional services should always aim to resolve client issues honestly and sustainably. This also applies to IT services. After careful consideration, this may sometimes mean advising clients to part with „the old workhorse“ if any repairs to the device would be futile. For example, if it’s likely that a complete failure is imminent – turning the device into a „frequent patient“ – or if the device is approaching the end of Windows 10 support, making repairs or upgrades economically unfeasible.

Repair or new device? Find out for your laptop/notebook and here for your desktop PC by entering a few values and clicking to see which option is more cost-effective. Good to know: Since I do not sell devices to clients, I can provide you with impartial advice – a true „win-win“!

An early cost-effectiveness evaluation of your request – for example, in a non-binding initial consultation – is essential.

Good preparation makes the work easier and allows for an efficient solution to the IT problem, saving you money. To ensure the on-site service goes as smoothly as possible, clients can follow these steps:

• Provide relevant information about your issue, including:
  • a detailed description of the problem (what, when, how often it occurs, etc.).
  • Details about the affected device or system (manufacturer, model, operating system).
  • (if possible) a video, photo, or screenshot of the issue taken with your smartphone.
• Ensure there is a clear, clean workspace around the affected device. Objects such as decorations, paperwork, and office supplies on and near the devices may be knocked over or cause unnecessary clutter during the service.
• Rooms should be well-lit according to common standards for residential and office spaces. Work cannot be performed in dark or dimly lit rooms. Please do not smoke in the immediate vicinity of the technician.
• Remain present and available for the entire duration of the service. Depending on the issue and required work on your IT infrastructure, you may need to personally enter information, such as account credentials or license keys, at various stages.
• Have all relevant passwords and credentials (in correct spelling) readily available. Assistance with your password documentation, retrieval, and deciphering cannot be provided to protect your privacy. Searching, retrieving, or resetting lost or incorrectly noted passwords during the on-site service often turns out to be very time-consuming.
• For any licensed software you purchased that you intend to reuse after a potential OS reinstallation, ensure you have the license keys or account access for these software products.
• No guarantees can be made for reactivation of „gray market“ purchased Microsoft Office volume license keys (e.g., Office „cheap keys“ for 10-50 euros).
• It’s also advisable for clients to regularly—and especially before a support session—create a complete backup of all data. If you don’t know how, we can do it together. A backup protects against data loss, ensuring that no essential information is lost due to unforeseen issues or technical errors.