IT SUPPORT · ON DEMAND
Experienced IT support for your next task
Self-employed professionals and small organisations in Frankfurt can book Meroth IT-Service for a defined fault or technical task. The scope is agreed around the systems, users and business activities affected.
What needs to be done?
01
Resolve an incident
Describe the affected users and the work that has stopped. This helps set a sensible technical priority.
02
Make a planned change
New devices, accounts, software or a data transfer can be prepared as a bounded assignment with a clear completion check.
03
Receive a clear handover
Meroth IT-Service explains the completed work, agreed checks and remaining questions. You can decide on any follow-up work with a clear view of the current setup.
Work directly with the specialist doing the work
With more than 20 years of IT experience, Meroth IT-Service combines technical assessment with practical work at your location in Frankfurt. You discuss the task with the person who carries it out.
For independent professionals
Discuss priorities directly with Meroth IT-Service. A workstation, email account or file setup can be handled as a defined assignment.
For small organisations
Affected users, devices and access requirements are clarified before the work. The agreed functions are checked and responsibilities for any follow-up work are explained.
Hardware advice is based on your requirements; Meroth IT-Service does not retail its own stock of computers. The scope, current rates and any additional work are discussed openly.
Prepare for a focused appointment
- Affected users and workplaces
- Impact on daily operations
- Available documentation and access
A clear plan for your appointment
01
Describe the situation
Device model, symptoms, recent changes and your intended result give the appointment a clear focus.
02
Agree on the work
Suitability, access requirements and the likely scope are clarified before the work begins. Extra work is discussed.
03
Check the result
The agreed functions are checked with you. Remaining issues and sensible next steps are explained.
Questions before booking
An assignment is not a managed-service contract
On-demand work does not include constant monitoring, guaranteed availability or a 24/7 helpdesk. Backup, update and operating responsibilities must remain clear after the appointment.
How is the work billed?
The current rates for private and business use, billing units and travel conditions are listed on the prices page (German). Time depends on the task and preparation. Any additional work is discussed.
Could the issue be handled remotely?
Suitable tasks on a running Windows 11 PC may qualify for the separate remote service with a preliminary check (German). Hardware and physical network issues usually need an on-site visit. Remote and on-site services have separate terms.
Who will carry out the work?
Meroth IT-Service personally handles the agreed on-site assignment. You discuss the task, findings and next steps directly with the specialist doing the work.
Further information
Describe your computer or IT task
Tell Meroth IT-Service which device or application is affected, what happens and where in Frankfurt the appointment would take place. Please keep passwords and recovery keys out of your message.
Prices and billing (German) · Contact and callback